Refund & Cancellation Policy

Every client contracts with and is invoiced by Redenn Informatics Pvt. Ltd. (Patiala, Punjab, India). Payments are taken by card through Razorpay or by bank transfer. This policy is part of our Terms of Service. If your Statement of Work (SOW) says something different, the SOW wins.

The standard payment split is 30% to start, 30% at a mid-project milestone and 40% at launch.

• The first payment (the 30% to start) is non-refundable once work has begun, because it covers discovery and design work that has already started.
• If you cancel mid-build, we invoice for the work completed to date and hand over everything built so far. Anything you've paid beyond that is refunded.
• A discovery sprint fee is fully earned once the discovery is delivered. You're not obliged to continue after it.

No lock-in. Cancel any time by email. The cancellation takes effect at the end of the current billing month, and that month isn't refunded. You're not charged again after that.

Hosting, domains, AI usage, messaging and ad spend are paid to those providers, often from your own accounts. We can't refund them; each provider's own policy applies.

Email hello@redenn.com with your invoice number and the reason. A person replies within 2 business days and confirms the amount.

• Card payments are refunded through Razorpay to the same card.
• Bank transfers are refunded to the account that paid.
• Approved refunds are sent within 7 business days. Your bank may take another 5–10 business days to show the money.
• Refunds are made in the currency you paid. We can't cover exchange-rate differences, or fees your own bank charges.

Please talk to us first at hello@redenn.com or +91 91157 99911 / +1 888 905 4003. We'll work in good faith to put it right before anyone needs to raise a dispute with their bank.

Redenn Informatics Pvt. Ltd., SCO 06, Top Floor, Bhupindra Road, Patiala, Punjab 147001, India. Email hello@redenn.com.