Every price we charge, published.

A flat number for work nobody has scoped is either padded or a guess, and businesses see through both. The figures above are real floors: Starter and Business builds land within 10–20% of them for most clients, because that scope is well understood. Online stores vary more — catalogue size, payment flows and integrations move the number. Custom software gets a discovery week first, because quoting a system nobody has specified is how agencies end up billing surprises later. Whichever path you take, you get one fixed price in writing — scope, deliverables, exclusions and ship date in a single document — before any work starts, and that number does not move unless you change the scope.

You get proper commercial invoices, not payment links in a chat. We invoice in USD and accept card, UPI and bank transfer through Razorpay International, and every invoice is a formal tax document your accountant can file without questions. Redenn operates through two entities — Redenn Informatics Inc. in Canada and Redenn Informatics Pvt. Ltd. in India — so North American and Indian clients each get paperwork that makes sense on their side. If your finance team has a vendor-onboarding process, a purchase-order flow, or an NDA to sign first, send it over. That is normal business for us.

Most serious projects do not fit exactly, and these are not a straitjacket — they are honest anchors so you know our floors before we ever talk. A Business site with a small booking system inside it, a store with custom quoting logic, an app that also needs a marketing site: all normal. Bring the messy version to a call and we will break it into what it actually is, price each part, and tell you plainly if a piece belongs in a later phase or does not need building at all. The out-of-scope list in our proposals is as explicit as the in-scope list, which is what prevents the surprise invoices hybrid projects are famous for.

Launch is a checkpoint, not a goodbye. Every package includes a support window — 30, 60 or 90 days depending on the build — where bug fixes cost nothing. After that you choose one of two named plans: Care Basic at $49 a month keeps the site up, patched, backed up and monitored, and covers small text and image edits. Care Active at $400 a month is everything in Care Basic plus a developer working on the site every month — new pages, content changes, small features, and a monthly report on speed, traffic and enquiries. Or you take a clean handover with full documentation, because the code, domain and every account are in your name from day one. There is deliberately no lock-in: the care plan has to earn its renewal every month.

Yes, structured like any professional engagement. The standard split is 50% at kickoff and 50% at launch. Larger builds — custom software and up — move to 30/30/40, tied to milestones you can see working rather than dates on a calendar. Monthly systems bill a one-time setup and then a flat monthly fee. Bank transfer is welcome, and if your accounts-payable cycle runs on 15- or 30-day terms, say so when we scope: payment structure is part of the agreement, not an argument after the invoice.

You do, from day one, not after a buyout clause. The domain sits in your registrar account, the code in a repository you control, hosting and analytics under your logins, with us added as collaborators rather than the other way round. This is not a premium extra; it is how every Redenn project works. It matters because agency lock-in is usually structural rather than contractual: the agency owns the hosting, the domain, sometimes even the Google Business Profile, and leaving means starting over. If you ever wanted to move on from us you could — which is exactly the pressure that keeps our work worth staying for.

Sometimes you should, and we will say so — a full-time developer makes sense once there is full-time development work. Until then the maths favours a senior team you can start and stop: design, engineering, search and AI capability in one engagement, senior people doing the work rather than a junior behind an account manager, and continuity that does not vanish when one freelancer gets busy. Our two offices, Brampton in Ontario and Patiala in Punjab, cover most of the clock. And because scope and price are fixed in writing, the comparison with a salary is a real number rather than an estimate that grows.

Yes, and we would rather connect to something that works than replace it. Builds regularly connect to existing CRMs, calendars, payment providers (Stripe and Razorpay are standard), accounting tools and email platforms. Anything with an API is usually connectable, and anything without one gets flagged when we scope rather than discovered mid-build. If you have an internal IT team or another vendor in the picture, we work alongside them with clear boundaries about who owns what. Integration points are written into the fixed-price specification, so “can it talk to our system” is answered on paper before you commit.

Nothing. Send a few sentences through the form on /start — the business, and what you are trying to fix, is enough — and a senior person replies within 4 business hours. From there it is a 30-minute call, then a written fixed price you can compare against anyone, within two business days. If you want evidence before a conversation, run the free website teardown on /audit against your current site, or open our client sites from the portfolio on your own phone and time them. We are comfortable being evaluated: the work is public.