Healthcare and clinics · India

Rauni Medical Centre

Appointments and care information for a family medical centre

The project

Mumbai's emergency medicine expertise, now in Rauni, Patiala.

The situation
A village on Nabha Road had no doctor with tertiary-hospital emergency training. A stroke, a cardiac event or a child's breathing emergency meant a drive to Patiala first and a diagnosis second. The doctor who moved back had a decade at L H Hiranandani, SevenHills and Apollo behind her, and no way for the villages to know it.
What we built
Rauni Medical Centre — a neighbourhood clinic website for Dr. Poonam Sekhon Chahal on Nabha Road, Patiala. A clean, mobile-first site that lets patients book appointments through WhatsApp, receive lab reports by email, and see the doctor's emergency-medicine credentials at a glance. Built to feel warm and local while signalling Mumbai-trained clinical expertise.
How it works for the business
Patients book appointments over WhatsApp and get lab reports by email.
No longer done by hand
- Driving to the city to find out what is wrong
- Collecting lab reports in person
- A second trip for a follow-up that fits in a WhatsApp message

Mumbai training, Patiala villages.

Dr. Poonam Sekhon Chahal · MBBS, MEM (Emergency Medicine)

Clinic hours

Mon – Sat · 9 AM – 1 PM · 5 PM – 8 PM

The real thing

The doctor, the certifications, the hours
Name, degree, six certifications and clinic hours on the first screen, with the address, WhatsApp number, reports email and timings in a bar beneath.
Nine services, from check-ups to strokes
General consultation through neurological emergencies, each card naming the specific certification behind it.
From Mumbai's premier hospitals to Patiala
Hiranandani, SevenHills, Apollo, Rolta. The career told as a timeline, because that is the reason to trust the village clinic.

The same task, twice

Before

The first hour, the one that decides outcomes, was spent on the road.

After

21:10 · automatic
Family messages the centre on WhatsApp from the site's button.
21:20
Stabilisation by an ATLS and ACLS trained physician: ECG read, STEMI protocol started.
21:40
Referred onward with a diagnosis, not a guess, if a cath lab is needed.
Day 2 · automatic
Lab reports delivered to the family's email.
Day 7
Follow-up on WhatsApp for returning patients. No trip.

The first hour happens in the village. The city is for what the city is for.

On the live site

10+years of clinical experience in Mumbai tertiary careSource: the site's homepage
7+international certificationsSource: the site's homepage
1stMEM-qualified doctor in the Rauni areaSource: the site's homepage
4languages: English, Hindi, Punjabi, MarathiSource: the site's doctor profile