Marketplaces and portals · India
Govt documentation services site — 40+ service pages, WhatsApp intake, job alerts
Lead-generation site for Sahayak Seva, a Patiala documentation and government-services agency handling ITR filing, Aadhaar/PAN/passport work, GST and company registration, iHRMS support for government employees, and printing.
Built for Sahayak SevaVisit the live siteAll work
Results
[ 01 ]One message is the whole onboarding.
The onboarding, verbatim
Sahayak Seva · 91155 52911
online
- automaticHi, I want to file my ITR (from the ITR Filing page).10:02
- Namaste. ITR for salary income? Send a photo of Form 16 and your Aadhaar. Fee is ₹X, told now, not later.10:04
- 📷 Form 16.jpg 📷 Aadhaar.jpg Haan, theek hai.10:09
- Both regimes compared, AIS/26AS matched. Old regime saves you more this year. Summary attached, reply YES to file.12:40
- YES12:52
- automaticFiled and e-verified. Acknowledgement ITR-V attached. We will message you when the refund credits.13:15
- automaticRefund of ₹X credited to your bank ending 4412. Task closed.Day 23
Customer
Right-hand bubbles. A photo of documents and a yes is all that is asked of them.
The counter
Left-hand bubbles. A person confirms the fee and files the form.
Automatic
Dashed bubbles. The site sent these without anyone typing: the pre-filled opener, the acknowledgement, the status updates.
[ 02 ]The problem
Every government task, one WhatsApp message away.
Filing an ITR, fixing an Aadhaar, getting a passport appointment or registering a company in Punjab meant a trip to a counter, a queue, and a form filled wrong the first time. The people who do this well are local and known by word of mouth. Their entire intake was a phone that rang.
Who is on the other side
Residents of Patiala, Rajpura, Samana, Patran, Bhadson and Sangrur, plus Punjab Government employees stuck on iHRMS.
[ 03 ]The real thing
Captured from the live site today, not a mock-up.
1Every service, with its honest timeline
ITR same-day, Aadhaar same-day, passport appointment in days, GST in about seven working days, company in one to two weeks. Each card ends in a WhatsApp button.
2One message is the whole onboarding
The counter's own numbers, then the first step drawn as a phone: a photo of your documents is enough to start. No account, no forms, no visit.
3Tracked to the finish, then branded
Acknowledgement the same day, updates until the refund credits or the card arrives, and the same counter that registered the company designs its logo and board.
[ 04 ]Old way, new way
What changed, in one table.
Starting a task
Travel to the counter with a folder
One WhatsApp message, service pre-filled
Knowing the fee
Told at the end
Confirmed upfront, before any work starts
Documents
Find out what is missing after the trip
Listed on the service page, sent as photos
Status
Call and hope someone remembers your file
Same-day acknowledgement, updates until done
[ 05 ]What changed
The numbers we can point to.
- 32
- services with a page, a timeline and a WhatsApp entry
- 6
- towns with a local landing page
- 3
- languages: Hindi, Punjabi, English
- 1
- message to start any task, no sign-up
Homepage
Locations menu
Homepage
Homepage
[ 06 ]Work removed
What a person no longer does.
- Explaining which documents to bring, over the phone, every time
- Telling the fee at the end instead of the start
- Customers calling to ask 'where is my file?'
- A second trip because one paper was missing
[ 07 ]Built with
- Next.js
- Supabase
- WhatsApp deep links
- Local landing pages
- Job alerts
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