Marketplaces and portals · India

Sahayak Seva

Help with government and online services, in one search

The project

Every government task, one WhatsApp message away.

The situation
Filing an ITR, fixing an Aadhaar, getting a passport appointment or registering a company in Punjab meant a trip to a counter, a queue, and a form filled wrong the first time. The people who do this well are local and known by word of mouth. Their entire intake was a phone that rang.
What we built
Lead-generation site for Sahayak Seva, a Patiala documentation and government-services agency handling ITR filing, Aadhaar/PAN/passport work, GST and company registration, iHRMS support for government employees, and printing. Built WhatsApp-first with no sign-up: every service card and job notification deep-links into a chat with upfront pricing.
How it works for the business
Every service opens a WhatsApp chat with the price up front, so customers ask without signing up.
No longer done by hand
- Explaining which documents to bring, over the phone, every time
- Telling the fee at the end instead of the start
- Customers calling to ask 'where is my file?'
- A second trip because one paper was missing

One message is the whole onboarding.

Sahayak Seva · 91155 52911

online

automaticHi, I want to file my ITR (from the ITR Filing page).10:02
Namaste. ITR for salary income? Send a photo of Form 16 and your Aadhaar. Fee is ₹X, told now, not later.10:04
📷 Form 16.jpg 📷 Aadhaar.jpg Haan, theek hai.10:09
Both regimes compared, AIS/26AS matched. Old regime saves you more this year. Summary attached, reply YES to file.12:40
YES12:52
automaticFiled and e-verified. Acknowledgement ITR-V attached. We will message you when the refund credits.13:15
automaticRefund of ₹X credited to your bank ending 4412. Task closed.Day 23

Customer

Right-hand bubbles. A photo of documents and a yes is all that is asked of them.

The counter

Left-hand bubbles. A person confirms the fee and files the form.

Automatic

Dashed bubbles. The site sent these without anyone typing: the pre-filled opener, the acknowledgement, the status updates.

The real thing

Every service, with its honest timeline
ITR same-day, Aadhaar same-day, passport appointment in days, GST in about seven working days, company in one to two weeks. Each card ends in a WhatsApp button.
One message is the whole onboarding
The counter's own numbers, then the first step drawn as a phone: a photo of your documents is enough to start. No account, no forms, no visit.
Tracked to the finish, then branded
Acknowledgement the same day, updates until the refund credits or the card arrives, and the same counter that registered the company designs its logo and board.

Old way, new way

BeforeAfter

Starting a task

Before: Travel to the counter with a folder

After: One WhatsApp message, service pre-filled

Knowing the fee

Before: Told at the end

After: Confirmed upfront, before any work starts

Documents

Before: Find out what is missing after the trip

After: Listed on the service page, sent as photos

Status

Before: Call and hope someone remembers your file

After: Same-day acknowledgement, updates until done

On the live site

32services with a page, a timeline and a WhatsApp entrySource: the site's homepage
6towns with a local landing pageSource: the site's locations menu
3languages: Hindi, Punjabi, EnglishSource: the site's homepage
1message to start any task, no sign-upSource: the site's homepage