AI voice agents & chatbots — the front desk that never misses a call

The most expensive call your business gets is the one nobody answers. Someone searched, found you, and dialled — at 7 PM, or during the lunch rush, or while your one front-desk person was on the other line. They got voicemail. They called the next result. The ad spend that produced that call is gone, and you never even knew it rang.

That's the problem this service removes. We build AI voice agents that answer (and make) calls, qualify leads against your criteria, and book appointments straight into your calendar. Website chatbots trained on your business that answer real questions and capture leads at 3 AM. WhatsApp and SMS agents that meet customers where they already are. All of it wired so every conversation ends as a structured lead in your CRM, not a transcript nobody reads.

What "AI agents" means in our hands

We run one in production ourselves. The chatbot on this site is a Redenn build — it answers questions about our services and captures leads while we sleep. We're not going to dress that up with cherry-picked stats; open it and stress-test it instead. It's the demo. Selling only what we operate keeps us honest about what these systems can and can't do.

Guardrails come before personality. Every agent we ship is constrained to a knowledge base you approved — your services, your hours, your policies, your pricing rules. When it doesn't know something, it says so and hands off to a human. It cannot invent a discount, promise a delivery date, or dispense medical or legal advice, because the most damaging thing an AI agent can do is confidently commit your business to something you don't sell. Before launch we spend a day actively trying to trick it into making promises it shouldn't, so your customers can't.

Conversations become leads, not logs. Most chatbot installs dump transcripts into an inbox nobody checks. Ours end every conversation as a structured record — name, contact, intent, qualification answers, booking status, full transcript attached — pushed into your CRM so a human can pick up any thread without re-asking a single question.

What a typical engagement includes

• Knowledge-base build from your actual services, policies, and FAQs — reviewed and signed off by you before anything goes live
• The agent itself: voice, web chat, WhatsApp/SMS — one channel or all of them
• Lead qualification flow tuned to your definition of a good lead
• Calendar booking wired to your real availability
• CRM integration — webhooks into whatever you run today, or we build the CRM around it (see /services/webapps)
• Escalation rules: what triggers a human handoff, to whom, on which channel, at which hours
• A pre-launch guardrail pass where we deliberately try to break it
• Post-launch transcript reviews and knowledge-base updates through the first weeks

The stack and the approach

• Frontier language models behind a retrieval layer, so answers come from your approved content — not from the model's imagination
• Telephony plus a low-latency speech pipeline for voice agents that don't leave awkward two-second silences
• A custom chat widget on the same Next.js 16 stack as everything else we ship: fast, accessible, no third-party script bloat dragging your Lighthouse score down
• WhatsApp Business API and SMS for the channels your customers actually reply on
• Every conversation logged; every escalation delivered by email, phone, or Slack
• Ongoing tuning available under a Care Plan once you're live

What this looks like in practice

Two engagement shapes we see most often:

• The after-hours front desk. A service business — clinic, trades, legal, dental — whose phone rings out on evenings and weekends. A voice agent answers every call, qualifies against the intake criteria, books into the calendar, sends a confirmation text, and logs the lead. The team walks in each morning to booked appointments instead of voicemail.
• The website-to-CRM funnel. A chatbot trained on the business sits on the site answering real questions and capturing leads around the clock; the same brain runs the WhatsApp number. Every conversation becomes a qualified CRM record with next steps attached. This shape frequently pairs with a site rebuild — see /services/web-design.

Pricing

AI agent work is scoped to the project. Channels, call volume, integrations, and telephony needs vary too much for a rate card to be honest, so we don't publish one. Tell us what needs answering and where your leads leak today, and we'll come back with a fixed-price proposal — contact us for a quote.

Ready when you are

Start by talking to our chatbot — genuinely, that's the demo. Then, when you want one of your own: we respond to every brief within four business hours, with a 30-minute scoping call inside two days.

Start an AI agents project → — or book a call