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Care plans for the website you actually own
The website you own, kept updated, backed up and supported after launch, month to month.
At a glance
- Hosting
- monitoring
- security updates
- content edits
- small features
- From $49/mo
Care plans, in detail
Month-to-month care plans for the website you own — hosting, security patches, content edits, small features. From $49/mo. Cancel anytime, no penalty.
It is a common story: support ends the day the site launches. You get the deploy keys, a four-page handoff PDF, and a "let us know if you need anything" email that goes unanswered when the contact form breaks three weeks later. By month four, your site is running on outdated dependencies, the SSL has auto-renewed but the CDN cache is misconfigured, and you're paying a hosting provider you don't really understand.
This is the part of small-business web work nobody talks about: the slow rot of a site nobody's actively caring for. Care plans are the antidote.
What often goes wrong with maintenance retainers
Three things to look for when reading any agency's care-plan page (including ours):
Vague scope. "Up to 2 hours/month of support" usually means hours that don't roll over, that you have to ask for in a specific way, and that the agency keeps strict accounting on while you don't. Real care plans have specific deliverables.
Per-incident escalation. A change you assumed was covered turns out to be "outside scope" and gets billed by the hour. Real care plans have clearly bounded change-types that are covered.
Lock-in clauses. 12-month minimum, 60-day notice, "transfer fees" if you leave. Real care plans are month-to-month with no penalty.
If a care plan can't show you specifically what's covered, what's not, and that you can leave any month — it's a billing relationship dressed as a support relationship.
What's in our care plan
Two tiers, both month-to-month, both specifically scoped:
| Tier | Monthly | What's included |
|---|---|---|
| Care Basic | $49 | Hosting, SSL and DNS · Daily backups · Security and dependency updates · Uptime monitoring, and we fix what breaks · Small text and image edits |
| Care Active | $400 | Everything in Care Basic · Content changes and new pages · Small features and design changes · A monthly report on speed, traffic and enquiries |
Neither tier locks you in. Cancel any month, no penalty, no transfer fee. You keep your domain, your hosting (we transfer it back to your name on cancellation), and your content.
What's NOT in any tier
Setting expectations explicitly:
- New page builds beyond a single landing page — quoted separately
- Major redesigns or rebrands — that's a fresh project, see /services/web-design
- Custom feature development beyond bug fixes and small additions — quoted separately
- Third-party app integrations beyond what was already wired — usually a small fixed-price add-on
We'd rather be specific than say "everything is covered".
Cancel any month, no penalty
You can cancel by replying to the monthly invoice email with "cancel". We transfer the hosting to your name. We hand over deploy keys, environment variables, and a written brief on what's running. No drama.
What this looks like in practice
- On Care Basic, small text and image edits, hosting, backups and security updates are ours to worry about.
- On Care Active, there is a developer on your site every month: new pages, small features, and a report you can read in two minutes showing speed, traffic and enquiries.
Recent work
We also build and run four platforms for our own group, Pro Lifeset: SureshotVisa, Lifeset Overseas, CAIPS Notes Apply, SureshotTravel.
Planning the work
Keep a live website supported with a clear boundary around ongoing work.
What to cover in the scope
- Identify the site, integrations and accounts covered by the plan.
- Distinguish maintenance and defect fixes from new features or redesign work.
- Agree how requests are submitted and which plan fits the expected workload.
What helps us plan
Bring details of the current build, hosting, access and known issues. A site inherited from another developer may need an initial review before ongoing care is scoped.
How to judge the result
Review completed maintenance, unresolved issues and changes that need a separate estimate. The published plan and written agreement determine the included work.
From your first message to every month after.
Tell us what to fix
A few lines on the form, or ask the assistant. A person replies within 4 business hours.
A call, then your plan
What to fix first and why, what we'd build and run, the price and the go-live date, in writing within two business days.
We build and launch
A website takes 2 to 6 weeks, a web app 8 to 16. Tested on real phones before launch.
We run it, every month
Hosting, updates and the systems kept working. Monthly plans cancel any time.
Straight answers before you sign
You own everything.
Your code, your domain, your accounts and your data.
One contract, your currency.
You sign with Redenn Informatics Pvt. Ltd. (India) and are invoiced in your own currency. North American work is led from our Brampton, Ontario office (Redenn Informatics Inc.).
Tested on real phones.
Built mobile-first, load time measured before launch, designed to WCAG 2.1 AA.
Prices published.
Care Basic $49/mo, Care Active $400/mo. Month to month.
Quoted and invoiced in your own currency by Redenn Informatics Pvt. Ltd. (India); pay by card through Razorpay or by bank transfer.
Questions about care plans
There are two plans, both month to month. Care Basic is $49 a month: hosting, SSL and DNS, daily backups, security updates, uptime monitoring, and small text and image edits — the plan that exists so you never think about the site again. Care Active is $400 a month: everything in Care Basic plus a developer working on the site each month for content changes, new pages and small features, with a monthly report on speed, traffic and enquiries. Most clients start on Care Basic and stay there.
On Care Basic, small edits are included and unused ones do not expire in any way you have to track — small-business sites need work in bursts: nothing for weeks, then a menu change, a staff update and a new promotion all at once. If you keep needing more than small edits, that is the signal to move to Care Active rather than paying for overflow piecemeal, and switching is a conversation, not a new contract.
Every plan is month to month. You can cancel any month with no penalty and no transfer fee, and cancellation is processed within five business days. Because your domain, hosting, content and deploy keys stay in your name from day one, leaving involves no hostage negotiation: you simply stop paying and everything keeps running under your own accounts. This is deliberate. A care plan should be renewed because the service is worth it, not because leaving would be painful.
Tell us what you want to stop doing. We'll write the plan.
A person replies within 4 business hours. Your written growth plan follows within two business days.
Or call +1 437 524 3001 or toll-free +1 888 905 4003, or email hello@redenn.com.