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CRM development one system instead of five disconnected tools
Leads, conversations, quotes and invoices in one place, so the team can see what needs doing next.
At a glance
- Cloud-based
- Next.js + Postgres stack
- One login, not five tools
- Mobile-first for field teams
- Built to WCAG 2.1 AA
- Brief answered within four business hours
What a typical engagement includes
- A process-mapping workshop — we watch how work actually flows before designing anything
- A data model and pipeline built from that map: stages, fields, roles, permissions
- The modules you need from the library below, and none you don't
- Migration of contacts, deals, and history from spreadsheets or your current CRM
- Role-based access for owners, sales, field staff, and support
- Team training plus written admin documentation
- A post-launch support window, then an optional Care Plan — no lock-in
CRM development, in detail
Custom CRM development on a cloud stack: pipeline, quoting, invoicing, ticketing, SLA tracking, and automation in one system shaped around your business.
Walk into most growing businesses and you'll find the same stack held together by habit: a CRM nobody fully fills in, quotes built in Word, invoices in a second tool, support requests in a shared inbox, and the real source of truth in a spreadsheet only one person understands. Each tool bills per seat. None of them talk to each other. And the business has quietly reshaped its own process to fit software that was never designed for it.
We build the opposite: one cloud CRM, shaped around how your business actually sells and serves.
What CRM development means in our hands
Modelled on your process, not a template. Before any code, we map how a lead actually travels through your business — the phone call, the site visit, the quote, the chase, the invoice, the callback. Pipeline stages, fields, and automations are built from that map, so nobody fights screens designed for a different company.
One system instead of five. Pipeline, quoting, invoicing, ticketing, tasks, and reporting share one database and one login. When a deal closes, the invoice already knows the quote. When a customer emails support, the agent sees the whole relationship. No CSV exports, no sync tools, no per-seat fees multiplying across vendors.
Webapp-grade engineering. The same standards as every Redenn build: fast on a mid-range phone over 4G, built to WCAG 2.1 AA as our accessibility target, mobile-first so technicians and agents can run it from a pocket, not a desk. Software you own, not seats you rent.
The modules, and what each one buys you
| Module | What it does for the business |
|---|---|
| Lead management + pipeline | Every inquiry captured and staged; nothing dies in an inbox |
| Sales automation | Follow-ups, reminders, and stage-triggered emails run themselves |
| Quotes + invoices | Branded PDFs generated from the deal in seconds, not rebuilt in Word |
| Support ticketing | Incoming emails become tickets with owners, statuses, and history |
| SLA management | Response targets tracked per ticket, breaches flagged before they happen |
| Tasks + activity | Calls, site visits, and follow-ups assigned and visible to the whole team |
| Marketing + workflow automation | Drip sequences, review requests, and internal handoffs on autopilot |
| Customer segmentation | Slice customers by value, region, or history for targeted campaigns |
| Analytics + reporting | Pipeline value, win rate, and ticket load on one dashboard |
| Mobile-friendly CRM | The whole system works one-handed on a phone at a job site |
The stack
Next.js 16 + React + TypeScript on the frontend; Postgres with Drizzle on the data layer; Supabase auth with row-level security; Vercel hosting; Resend for transactional email; Stripe or Razorpay wired to invoices when you want online payment. Cloud-based, nothing to install, automatic backups. It's the same stack behind our webapps — CRM development is that discipline pointed at your operations.
What this looks like in practice
Two typical engagement shapes:
A field-service CRM for an HVAC, plumbing, electrical, or cleaning company. Leads arrive from the website and phone and get staged and assigned; the technician opens the job on their phone, builds the quote on site, and converts it to an invoice on completion; the system chases payment and requests the review. The owner sees the week's pipeline and outstanding invoices on one screen.
A sales + service CRM for a manufacturer, real-estate team, clinic, retailer, or training institute. Inquiries are scored and segmented; quotes go out from the deal record; after-sales requests become SLA-tracked tickets; management gets a live dashboard of pipeline value, win rate, and ticket load instead of asking three people for three spreadsheets.
Both start smaller than clients expect: a core pipeline first, modules added once the team is living in it daily.
Pricing
Custom CRM scope varies too much for one fixed price — a three-person plumbing company and a forty-seat manufacturer need very different systems, and pretending otherwise produces bad quotes in both directions. If a ready-made system fits, Redenn CRM has published monthly pricing. Every engagement is scoped to the business: a 30-minute call, a written scope of modules and roles, then a fixed price for that scope. Contact us for a quote.
Recent work
We also build and run four platforms for our own group, Pro Lifeset: SureshotVisa, Lifeset Overseas, CAIPS Notes Apply, SureshotTravel.
Planning the work
Make the next action on a customer relationship visible.
What to cover in the scope
- Define lead stages, follow-up ownership and the transition to a client or project.
- Connect the communication channels and records needed for daily work.
- Plan permissions, imports and useful views for the owner and staff.
What helps us plan
Bring your contact data, lead sources, current follow-up process and invoicing workflow. Clean duplicates and decide which existing system owns each record before connecting tools.
How to judge the result
Check whether a lead can be captured, followed up, converted and handed into delivery. For a solo owner, a clear due list can be more useful than another dashboard.
From your first message to every month after.
Tell us what to fix
A few lines on the form, or ask the assistant. A person replies within 4 business hours.
A call, then your plan
What to fix first and why, what we'd build and run, the price and the go-live date, in writing within two business days.
We build and launch
A website takes 2 to 6 weeks, a web app 8 to 16. Tested on real phones before launch.
We run it, every month
Hosting, updates and the systems kept working. Monthly plans cancel any time.
Straight answers before you sign
You own everything.
Your code, your domain, your accounts and your data.
One contract, your currency.
You sign with Redenn Informatics Pvt. Ltd. (India) and are invoiced in your own currency. North American work is led from our Brampton, Ontario office (Redenn Informatics Inc.).
Tested on real phones.
Built mobile-first, load time measured before launch, designed to WCAG 2.1 AA.
Prices published.
Redenn CRM is also a monthly system, from $199/mo plus a one-time setup.
Quoted and invoiced in your own currency by Redenn Informatics Pvt. Ltd. (India); pay by card through Razorpay or by bank transfer.
Questions about CRM development
Off-the-shelf CRMs are the right answer for plenty of businesses, and we will say so if that is true for you. Custom makes sense in two situations we see constantly: your process does not fit the tool, so your team works around the CRM in spreadsheets and the data quietly rots, or you pay every month for a system where most features go unused. A custom build starts from a process-mapping workshop, so pipeline, quoting, invoicing, ticketing and automation match how your business actually runs, and you own the code at the end instead of renting seats forever.
There is deliberately no public price list, because scope varies too much for one to be honest: a lead-management pipeline for a small sales team is a very different build from a system combining quoting, invoicing, support ticketing, SLA tracking and marketing automation. The process is a 30-minute call, then a written scope document listing exactly which modules and user roles you need, then a fixed price for that defined scope. The main cost drivers are the number of modules, the complexity of roles and permissions, and how much history needs migrating from your current tools.
It comes with you. Migration of contacts, deals and history from your existing systems is part of the engagement, whether that means exports from a commercial CRM or years of accumulated spreadsheets. This step is done carefully, because messy data is normal, and mapping it into a clean model is often where the new system earns its keep: duplicates get merged, dead leads get flagged, and your reporting starts from truth instead of noise. Nothing gets switched off on the old side until the new system has been verified against it.
Tell us what you want to stop doing. We'll write the plan.
A person replies within 4 business hours. Your written growth plan follows within two business days.
Or call +1 437 524 3001 or toll-free +1 888 905 4003, or email hello@redenn.com.