Software and apps
CRM development — one system instead of five disconnected tools
Custom CRM development on a cloud stack: pipeline, quoting, invoicing, ticketing, SLA tracking, and automation in one system shaped around your business.
- We reply within 4 business hours
- 4.8 from 16 Google reviews
- Six countries
At a glance
- Delivered by
- Senior people, no junior hand-offs
- Where
- Brampton, Canada and Patiala, India
- Every build
- Fast on a phone, works with screen readers
- You own
- The code, the domain and every account
CRM DEVELOPMENT
Cloud-based · Next.js + Postgres stack · One login, not five tools · Mobile-first for field teams · WCAG 2.1 AA · Brief answered within four business hours
Walk into most growing businesses and you'll find the same stack held together by habit: a CRM nobody fully fills in, quotes built in Word, invoices in a second tool, support requests in a shared inbox, and the real source of truth in a spreadsheet only one person understands. Each tool bills per seat. None of them talk to each other. And the business has quietly reshaped its own process to fit software that was never designed for it.
We build the opposite: one cloud CRM, shaped around how your business actually sells and serves.
What CRM development means in our hands
Modelled on your process, not a template. Before any code, we map how a lead actually travels through your business — the phone call, the site visit, the quote, the chase, the invoice, the callback. Pipeline stages, fields, and automations are built from that map, so nobody fights screens designed for a different company.
One system instead of five. Pipeline, quoting, invoicing, ticketing, tasks, and reporting share one database and one login. When a deal closes, the invoice already knows the quote. When a customer emails support, the agent sees the whole relationship. No CSV exports, no sync tools, no per-seat fees multiplying across vendors.
Webapp-grade engineering. The same standards as every Redenn build: fast on a mid-range phone over 4G, WCAG 2.1 AA accessible, mobile-first so technicians and agents can run it from a pocket, not a desk. Software you own, not seats you rent.
What a typical engagement includes
- A process-mapping workshop — we watch how work actually flows before designing anything
- A data model and pipeline built from that map: stages, fields, roles, permissions
- The modules you need from the library below, and none you don't
- Migration of contacts, deals, and history from spreadsheets or your current CRM
- Role-based access for owners, sales, field staff, and support
- Team training plus written admin documentation
- A post-launch support window, then an optional Care Plan — no lock-in
The modules, and what each one buys you
| Module | What it does for the business |
|---|---|
| Lead management + pipeline | Every inquiry captured and staged; nothing dies in an inbox |
| Sales automation | Follow-ups, reminders, and stage-triggered emails run themselves |
| Quotes + invoices | Branded PDFs generated from the deal in seconds, not rebuilt in Word |
| Support ticketing | Incoming emails become tickets with owners, statuses, and history |
| SLA management | Response targets tracked per ticket, breaches flagged before they happen |
| Tasks + activity | Calls, site visits, and follow-ups assigned and visible to the whole team |
| Marketing + workflow automation | Drip sequences, review requests, and internal handoffs on autopilot |
| Customer segmentation | Slice customers by value, region, or history for targeted campaigns |
| Analytics + reporting | Pipeline value, win rate, and ticket load on one dashboard |
| Mobile-friendly CRM | The whole system works one-handed on a phone at a job site |
The stack
Next.js 16 + React + TypeScript on the frontend; Postgres with Drizzle on the data layer; Supabase auth with row-level security; Vercel hosting; Resend for transactional email; Stripe or Razorpay wired to invoices when you want online payment. Cloud-based, nothing to install, automatic backups. It's the same stack behind our webapps — CRM development is that discipline pointed at your operations.
What this looks like in practice
Two typical engagement shapes:
A field-service CRM for an HVAC, plumbing, electrical, or cleaning company. Leads arrive from the website and phone and get staged and assigned; the technician opens the job on their phone, builds the quote on site, and converts it to an invoice on completion; the system chases payment and requests the review. The owner sees the week's pipeline and outstanding invoices on one screen.
A sales + service CRM for a manufacturer, real-estate team, clinic, retailer, or training institute. Inquiries are scored and segmented; quotes go out from the deal record; after-sales requests become SLA-tracked tickets; management gets a live dashboard of pipeline value, win rate, and ticket load instead of asking three people for three spreadsheets.
Both start smaller than clients expect: a core pipeline first, modules added once the team is living in it daily.
Pricing
Custom CRM scope varies too much for a public price list — a three-person plumbing company and a forty-seat manufacturer need very different systems, and pretending otherwise produces bad quotes in both directions. Every engagement is scoped to the business: a 30-minute call, a written scope of modules and roles, then a fixed price for that scope. Contact us for a quote.
Stop renting a workaround
If your team runs on spreadsheet-plus-inbox, or pays for a CRM it half-uses, tell us how work actually flows through your business. We respond to every brief within four business hours.
Start a CRM project → — or send a message and we will call you back
What you get regardless of what you buy
One fixed price
The scope and the number are agreed before work starts. No surprise add-ons.
Loads in under a second and a half
Speed is something we build to, not something we measure at the end and apologise for.
Built for phones first
Designed on a phone-sized screen and then opened out, because that is where your customers are.
Found on Google from day one
The things search engines need are in place before launch, not bolted on six months later.
Works with screen readers
Keyboard navigation and assistive technology are tested on every page, not just the home page.
Support after launch
We are still here after the invoice clears. Care plans start at $49/mo if you want us on call.
From your first message to launch
Brief
You tell us the goal. We reply within 4 business hours.
Scope
A 30-minute call, then a fixed-price proposal within two business days.
Build
You watch it happen in the client portal, not in a status email.
Launch
We ship, measure, and hand over every account and password.
Recent work
Questions people ask about crm development — one system instead of five disconnected tools
- Off-the-shelf CRMs are the right answer for plenty of businesses, and we will say so if that is true for you. Custom makes sense in two situations we see constantly: your process does not fit the tool, so your team works around the CRM in spreadsheets and the data quietly rots, or you pay every month for a system where most features go unused. A custom build starts from a process-mapping workshop, so pipeline, quoting, invoicing, ticketing and automation match how your business actually runs, and you own the code at the end instead of renting seats forever.
The general before-you-call questions live on the FAQ page.
Ready to talk about your project?
One sentence about the goal is enough to start. We will tell you honestly whether this is the right service for it.
We reply within 4 business hours.